FAQ

How do I book my trip?

Please get acquainted with the tour itinerary and book tour. We will contact you within 24 hours. If you have any question, feel free to contact by e-mail.

Do you limit the number of participants on a tour?

Our biggest group was with 13 participants. Most of our tours are between 2 and more participants, travelling with friends and families.

Do I need travel insurance?

It is strongly recommended to get life and accident insurance. Our company covers travel insurance. We will serve you with an insured vehicle. Tour guide and driver are will be insured too.

Do you offer discount to repeat customers?

If you are travelling with our company for the second time, we will give you discount and bonus (map of Mongolia, guide book, water supply, fruits and desserts).

When is the final payment due?

50% of the payment due is on before tour and it must be remitted to our bank account. You can pay the rest of the payment when you come to travel. If you need a bill of payment we will be free to provide.

Is there age restrictions on your trips?

Mongolia is located at an altitude of 560 – 4000 meters above sea level and the travel destinations are located in difficult places between mountains and rolling hills, water and marshland. So it might be difficult for people more than 80 years old.

Can I add an extra night on the beginning or end of my group trip, either before or during the trip?

If you are going to come before the tour or if you have something to do after the tour we can arrange everything as you wish.

How do I find out information about the visa requirements for the trip I am interested in?

You can address to the Embassy of Mongolia in your country for a visa. Visitors from most countries are not required to obtain a visa and receive an immigration stamp upon arrival at the airport or other entry points. If there is no Embassy of Mongolia in your country you can address to the Consular Department of Ministry of Foreign Affairs.

What is the Mongolian currency?

The Mongolian currency called the “Tugrug”(MNT). You can come with American USD, China RMB, Japan JPY, Korean KRW, Russian RUB, England GBP or Euros and change to MNT. Please note that other currencies are not accepted in Mongolia.

Can I use my credit card during my trip?

Yes, you can use your credit card in Ulaanbaatar, the capital of Mongolia, Darkhan, Erdenet cities and in the biggest shopping centers and hotels of the centers of 21 provinces of Mongolia. Please note that you can’t use your credit card in other small places and towns/villages.

What do you recommend for vegetarian and special diets?

If you let us know that you are vegetarian or if there are any products that you aren’t familiar with we can plan your meal. We have vegan restaurants in Ulaanbaatar.

Airport transfers included in the trip price?

Airport (railway station /bus terminal) hotel transfers are included in tour price.

Are there western toilets available?

You can use western-style seated toilets in the settlements and towns located in every 100-150km along the main roads from Ulaanbaatar. There aren’t western-style toilets in rural and remote places. There will be western-style toilets, showers with hot and cold water in tourist camps and hotels you will stay and there are hot springs and saunas in some of them.

Is it possible to do any laundry?

The hotels and tourist camps offer laundry service but you can’t do washing by yourself.

Do I need a sleeping bag /mat/tent?

According to your tour route, there will be needed a sleeping bag and tent but our company will provide you with these things. We will stay in a tent or nomad family in places where no tourist camps.

What clothes and footwear should I take on treks?

It winds in Mongolia a lot so you will need a thin jacket and trousers to protect from wind. In the mornings and nights, it is chilly like spring and autumn and hot like summer during the day. Low rainfall causes to low humidity, so moisturizing lip balm and moisturizing masks will be necessary. Rain boots, insect repellent oils and incense sticks will be necessary for wetlands. You also need flashlight when we stay in the wild.

What communication facilities will be available?

You can activate the international roaming service before you leave your home country. In Mongolia, you can buy a data SIM card for internet. There is free WI-FI at some hotels and tourist camps. You can make international calls from your hotel room. Their computers, connected to the internet are available in business rooms of hotels. There are some places where no internet access and mobile network coverage. But most of the places have mobile network coverage, so we could contact with cities and towns in emergency situations.

Is it possible to charge my electrical appliances?

You can charge you the photo and video camera, mobile phones whenever you wherever you go. Even nomad families provide electricity with solar panels. FYI, it may necessary to bring an adapter to fit the plug into a different shaped outlet.

Can I travel with my children?

You can travel with your children if you think it won’t cause you trouble and other tourists. For children under age 2 you must pay airport fee. Children between the age 3-12 take 12% discount for flight tickets and travel payment. Children over 13 years old will need a full ticket. Please note that you need to take care of your children during the tour.

What will the food be like on my trip?

However, meat is the main food of Mongolians, you can have light meals with meat and vegetables for tourists anywhere. Thanks to the “Green Revolution” campaign implemented by the Government of Mongolia tourist camps, hotels and ordinary families started to cultivate vegetables for their own consumption. Considering the importance of reducing food imports, the knowledge of the population has improved significantly. You’ll have fat-free meals rich in vitamins and vegetables and fruits, so you don’t have to worry about food.

What if I get ill or injured on the trip and unable to continue?

If you are injure or sick during the trip, you will be provided first-aid assistance immediately and if it necessary you’ll transferred to the SOS hospital in Ulaanbaatar where you can receive medical service with your travel insurance. In emergency situations we will contact to the Embassy of your country to take immediate action.

What essential documents do I need to take?

Your passport and flight tickets are the essential documents. Insurance documentations may be required. You will need your passport for domestic flights. It might be useful to take with yourself your passport copy.

What type of transportation is used?

We prepare the cars depending on number of tourists in the group. We provide our travelers with the safest and most efficient cars like Delica, the Japanese van, any type of 4 wheel drive cars or Russian vans which are best for wild country off-roads. We mostly serve with buses for airport/hotel transfer. There is other car carry your baggage.